General terms and conditions of sale and use

The ordering of a product or products from dorcelshop.com warrants that you accept these terms and conditions. It is your responsibility to check these terms and conditions regularly before ordering products in case there are any changes. The terms and conditions are subject to change at any time, without prior notice.

By purchasing products from dorcelshop.com you declare that you are 18 years of age or above or have the legal right to possess adult products in your area or community. If it is discovered that you are not of the legal age to purchase from the website, dorcelshop.com is not obliged to accept your order.

FormationAll orders made by you through dorcelshop.com are subject to acceptance and availability. We may choose not to accept your order for any reason. Prices of products are correct at the time of entering information, however, we reserve the right to change prices without prior notice. For the avoidance of doubt, no contract will exist between you and dorcelshop.com for the sale of any product unless and until dorcelshop.com sends you an e-mail confirming that it has dispatched your product.

Material on this site may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way.

You confirm that the information you enter during the ordering process is complete and accurate.

Once your order has been completed and submitted through our secure server, an email will be sent to the email address you have supplied to confirm your order has been received. It will state what you have ordered, the total cost (including VAT) and order number details. If for any reason your order is incomplete or contains a query we will contact you as soon as possible by email or telephone to explain and rectify the query.

Dorcelshop.com will ship to selected countries outside France. Also, certain countries have laws and regulations on the type of goods allowed, it is the customers responsibility to check that the goods ordered are allowed to be shipped to the country you choose your order to go to. Dorcelshop.com will not be held responsible for loss on any goods that are seized by customs, please CHECK THE CURRENT LEGISLATION IN YOUR COUNTRY ON WHAT GOODS CAN BE PURCHASED. We are happy to advise where possible on any queries you may have Dorcelshop.com doesn’t deliver Po Box addresses; please assure you communicate us a physical address.

If you choose to have goods sent to any destination outside France, you are further confirming that you have checked the laws regarding the country of destination the goods are going to and that these goods are legally permitted in that country.

Your statutory rights as a consumer are not affected if, for any reason, you wish to return a product bought from us. If an item is unsuitable when you receive it, provided it is returned in accordance with distance selling rights as detailed below in its original packaging and hygiene stickers are unbroken and not tampered with, we will be happy to refund the item. For health, safety and hygiene reasons, love aids, creams, sprays, latex and underwear, once opened, used or worn these items cannot be exchanged, refunded or credited unless faulty. Whilst we will deal with returned items as quickly as possible, please allow up to a maximum of 28 days for returned products. When returning any product please ensure you obtain a certificate of posting, this may be required by us, in the event of non receipt of your returned items.

We take great care in describing products as accurately as possible, we reserve the right to alter, withdraw or amend any description without prior notice, due mainly to manufacturers’ changes and improvements. It is sometimes necessary to send a substitute item or improved version of a product, if this is not acceptable to you, please notify us at the time of placing your order. Where dimensions and sizes are given, these are approximate. Colours and materials may differ slightly to those shown due to colour variations through electronic media and connection quality. If in doubt, please contact us before you order for clarification purposes. Batteries are not supplied with products unless stated. Batteries can be ordered at the time you place your order, see checkout page for cost.

We take great care in describing products as accurately as possible, we reserve the right to alter, withdraw or amend any description without prior notice, due mainly to manufacturers’ changes and improvements. It is sometimes necessary to send a substitute item or improved version of a product, if this is not acceptable to you, please notify us at the time of placing your order. Where dimensions and sizes are given, these are approximate. Colours and materials may differ slightly to those shown due to colour variations through electronic media and connection quality. If in doubt, please contact us before you order for clarification purposes. Batteries are not supplied with products unless stated. Batteries can be ordered at the time you place your order, see checkout page for cost.

Always follow manufacturers instructions on products received. If you have any medical condition, are taking medication, are pregnant or have any form of disability and you are in any doubt about a particular product, you should consult your GP or a qualified medical practitioner for their opinion before using any product. Wash products before and after use in warm soapy water, ensuring that the battery compartment is kept dry at all times. Never share vibrators with others. Condoms should never be used more than once.